Closed S4E4 · Romilda Pierce · the toolkit
The phone-trust scorecard
Your last ten calls, one line each. Then count the ones where you pitched before you listened.
| # | Client | Smiled first? | Heard the room? | Explained, or pitched? |
|---|---|---|---|---|
| 1 | Yes / No | Yes / No | Explained / Pitched | |
| 2 | Yes / No | Yes / No | Explained / Pitched | |
| 3 | Yes / No | Yes / No | Explained / Pitched | |
| 4 | Yes / No | Yes / No | Explained / Pitched | |
| 5 | Yes / No | Yes / No | Explained / Pitched | |
| 6 | Yes / No | Yes / No | Explained / Pitched | |
| 7 | Yes / No | Yes / No | Explained / Pitched | |
| 8 | Yes / No | Yes / No | Explained / Pitched | |
| 9 | Yes / No | Yes / No | Explained / Pitched | |
| 10 | Yes / No | Yes / No | Explained / Pitched |
Pitched before I listened: ____ of 10 · Smiled first: ____ · Heard the room: ____
Next ten calls: smile first, listen to the room, and score again.
Closed! with Justin Jacobs · a Health Plan Markets show